On February 21, 2010, In Reaching Out, by Kevin Fox
With all the attention being given to social networks, modern organizations are starting to take notice. But how does a company enter the social media arena? Who is in charge of answering support questions, product questions, what happens when your company receives words of praise? What’s acceptable? What isn’t? And how should you go about creating such a document for your workplace. One of the key challenges for modern organizations is to define a social media policy.
